Welcome to University Health Centre & Whitley Villa Surgery

Registering with a local GP is important during your studies at Reading University
Click here to find out how you can register with us

IMPORTANT INFORMATION FOR THE 25TH MARCH

Whitley Villa Surgery will close at 12 noon for essential staff training. There will be no doctors on site from 12-5pm. At the University Health Centre, there will be no doctors available between 12-4.00pm. In the event you require urgent medical attention that cannot wait, please call 111 who will ensure you see a doctor if required. For all other enquiries, please call 0118 9874551.

Coronavirus-Flu symptoms Public Health Notice

INFORMATION FOR PATIENTS REGARDING

WUHAN NOVEL CORONAVIRUS INFECTION

All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.  The latest information for members of the public can be found here:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Minor Illness Appointments​

Doctor's appointments are available for more complex, ongoing conditions only.

For minor illness appointments, for conditions such as a chest infection, urinary tract infection, tonsillitis, sinusitis etc please call the surgery on 0118 9874551 to arrange an appointment with a member of our minor illness team or book online.  Please note that our appointments are monitored to ensure they are booked in with the appropriate clinician.  If you book an appointment with a doctor and the condition is deemed to be minor illness, we will make every effort to contact you to advise you when your appointment has been re-booked with one of our highly trained clinicians but please bear in mind, that we may not always be able to contact you to let you know we have done this before you arrive for your appointment.

GP Online Service

Have you tried out the new facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.

By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.

How does it work?

Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.

Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.

They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.
  

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Practice Leaflet

Download our practice leaflet