Welcome to University Health Centre & Whitley Villa Surgery
Registering with a local GP is important during your studies at Reading University
Click here to find out how you can register with us
Notice for patients
Due to pressures on the NHS at this time caused by the Covid 19 pandemic, the practice will remain open on the Good Friday and Easter Monday Bank Holidays to support the care of our patients and the wider NHS.
Therefore, you will be able to phone the practice during its normal opening hours on both those days and request prescriptions in the usual way via the website or the app.
Whitley Villa Surgery will be closed from the 23rd of March until further notice. The University Health Centre will remain open.
If you have an urgent medical need, please contact the surgery by phone on 0118 9874551.
DO NOT COME TO THE MAIN SURGERY WITHOUT CONTACTING US BY PHONE FIRST
In light of the Coronivarus, we are no longer booking face to face GP appointments in advance. We can provide you with a telephone call to deal with your medical concern. Please call our reception team who will assist you with this.
Please ask for your prescriptions to be sent electronically to the pharmacy of your choice to avoid needing to come to the practice in person.
Do not visit the practice without calling beforehand and being advised you can do so. Do not come to the practice to ask questions of our staff on the front door, this is an unnecessary risk to staff and to you. Any necessary questions, please phone the practice.
These steps have been taken to reduce footfall and to protect all our patients.
Link for vulnerable people in Reading https://www.reading.gov.uk/coronavirussupport
Link for vulnerable people in Wokingham http://citizensadvicewokingham.org.uk/coronavirus/
Wellbeing Newsletter 26th March
Do not enter the medical practice if you think you have been in contact with coronavirus.
Visit NHS 111 online for advice or call NHS 111
NOTICE TO PATIENTS - ONLINE BOOKING OF APPOINTMENTS - THIS FACILITY HAS BEEN TEMPORARILY SUSPENDED - ALL APPOINTMENTS NEED TO BE MADE VIA PHONE. PLEASE CALL 0118 9874551 BETWEEN 8AM AND 6.30PM
INFORMATION FOR PATIENTS REGARDING
CORONAVIRUS - FLU LIKE SYMPTOMS
ANY CONTACT WITH CORONAVIRUS OR TRAVELLED FROM AT RISK COUNTRY. DO NOT COME TO THE SURGERY VISIT 111.NHS.UK OR CALL NHS 111 FOR ADVICE
Call NHS 111, stay indoors and avoid contact with other people immediately if you’ve travelled to the UK from:
Category 1 countries or areas:
- Hubei province in China in the last 14 days, even if you do not have symptoms
- Iran, South Korea, all of Italy if returned since the 9th of March, even if you do not have symptoms
- other parts of mainland China or South Korea, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan or Thailand in the last 14 days and have a cough, high temperature or shortness of breath (even if your symptoms are mild)
- Cambodia, Laos, Myanmar or Vietnam since 19 February and have a cough, high temperature or shortness of breath (even if your symptoms are mild)
Category 2 countries or areas:
All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from a category 2 country or area - Cambodia, mainland China, Hong Kong, Japan, Laos, Macau, Malaysia, Myanmar, Republic of Korea, Singapore, Taiwan, Thailand, Vietnam should not attend the practice, but should remain at home and immediately call NHS 111 for advice. (For China and Republic of Korea, some areas come under category 1).
Do not go to a GP surgery, pharmacy or hospital.
Minor Illness Appointments
Doctor's appointments are available for more complex, ongoing conditions only.
For minor illness appointments, for conditions such as a chest infection, urinary tract infection, tonsillitis, sinusitis etc please call the surgery on 0118 9874551 to arrange an appointment with a member of our minor illness team. Please note that our appointments are monitored to ensure they are booked in with the appropriate clinician. If you book an appointment with a doctor and the condition is deemed to be minor illness, we will make every effort to contact you to advise you when your appointment has been re-booked with one of our highly trained clinicians but please bear in mind, that we may not always be able to contact you to let you know we have done this before you arrive for your appointment.
GP Online Service
Have you tried out the new facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.
By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.
How does it work?
Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.
Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.
They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.
The University Health Centre
9 Northcourt Avenue
Tel: 0118 9874551
Whitley Villa Surgery
1 Christchurch Road
Tel: 0118 9874551
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Download our practice leaflet
(Site updated 31/03/2020)