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IMPORTANT ADVANCE NOTICE TO PATIENTS - LIFT REPLACEMENT

Dear patients

The lift at the University Health Centre is being replaced. The work is scheduled to commence 26th September and will last through until the beginning of November. If patients require a downstairs room because of mobility issues during this period, please inform our reception team when booking your appointment.

We apologise for any disruption during this necessary work and will do everything we can to minimise any inconvenience.

ONLINE BOOKABLE APPOINTMENTS

The practice would like to make patients aware that the number of online bookable appointments has been increased and also now includes face to face appointment slots. Please check your Patient Access app for appointment availability before calling the practice in the mornings. Online appointments are available to book from 7.45am. If you have not registered for Patient Access and would like to do so, please see the online services section of the website for more information or ask at reception.

Survey on Opening Hours

The practice is undertaking a survey on opening hours and would be very grateful if you could complete the short survey. Please click here to complete.

GP Online Service

Have you tried out the new facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.

By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.

How does it work?

Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.

Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.

They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.

ex gp

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 03/08/2022)

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