IF YOU CANNOT ATTEND AN APPOINTMENT FOR ANY REASON PLEASE INFORM US AT LEAST 24 HOURS BEFORE YOUR APPOINTMENT TIME IN ORDER FOR US TO GIVE THE SLOT TO SOMEONE ELSE
The reception team are trained to ask you for details about the reason for your call today. They will then book you an appointment with a member of staff who can best manage your query. This may be with the a paramedic, pharmacist or nurse or a member of the admin team.
Minor Illness Appointments
The paramedic team are fully trained in Minor illness. At all times they have access to the Duty Doctor who is able to provide advice and sign off prescriptions for the paramedic team.
Doctor's appointments are available for more complex, ongoing conditions only.
For minor illness appointments, for conditions such as a chest infection, urinary tract infection, tonsillitis, sinusitis etc please book online or call the surgery on 0118 9874551 to arrange an appointment with a member of our minor illness team. Please note that our appointments are monitored to ensure they are booked in with the appropriate clinician. If you book an appointment with a doctor and the condition is deemed to be minor illness, we will make every effort to contact you to advise you when your appointment has been re-booked with one of our highly trained clinicians but please bear in mind, that we may not always be able to contact you to let you know we have done this before you arrive for your appointment.
The practice is fully open and offering face to face appointments for all clinicians as required. Online bookable appointments are a mixture of telephone and face to face. If you book an on-line appointment and you wish it to be changed to a face to face or video consultation, please call reception and this can be changed for you.
Please continue to wear a mask in the practice.
Exclusions include rashes, coughs and fevers which remain telephone only initially however the clinician will bring in any patients who require a face to face assessment and on discussion with the patient. We have a specific infection control room, so if you have a fever or rash and have been asked to come in by a clinician, you may be asked to wait there or outside rather than sitting in the waiting room.
There are now a limited number of on-line pre-bookable appointments for each GP. These appointments are are mixture of telephone and face to face to face appointments. If you would like to convert a telephone appointment to a face to face appointment, please call us to arrange.
If you are unable to get through to the practice, please call NHS 111 for medical advice.
Online booking is also available for:
- Smear tests in the practice
- Medication reviews with a member of the pharmacy team by telephone appointment only
- Blood tests
- A limited number of minor illness appointments
- Annual diabetic reviews
We would kindly ask that these slots are not booked for any other reason. For inappropriate bookings, the appointment will be cancelled and we will inform patients by text message to re-book with the appropriate clinician.
Antenatal appointments can be booked with reception 2 weeks before the appointment is due on 0118 9874551.
To make an appointment to see a doctor or nurse you can book online via the link at the top of this page (requires registration). If you cannot see any bookable appointments, this means the slots for the day have already been taken so please log in the following day from 7.45am.
You may also telephone 0118 987 4551.
In general a GP can only deal with one problem in a standard 10 minute appointment. If a patient needs to discuss more than 1 problem they should book a double appointment to allow time for this. If there are no double appointments available, you may have to book 2 separate appointments. If you have 2 small issues the GP may be able to deal with these in a standard 10 minute appointment but please mention this at the start of your consultation.
When you book you will be asked to state briefly the nature of your appointment to enable us to direct you to the most appropriate member of the health care team.
Important information for telephone consultations during extended hours
If your telephone appointment is after 6.30pm Monday to Friday or on a Saturday morning and you miss the call, you will not be able to phone the practice back as the switchboard is closed during our extended opening hours so please ensure you are available to take the call.
If you have an urgent problem you should phone us as early as possible as we always release some appointments for patients who need medical attention on the same day. We ask you not to arrive unannounced at the health centre unless the matter is extremely urgent.
Community Pharmacy Consultation Service (CPCS)
NHS England has commissioned a new service called the Community Pharmacy Consultation Service. This service's aim is to improve access for patients with minor illnesses by being referred for a formal consultation to a community pharmacist of their choice. Community pharmacists are highly skilled clinicians with at least 5 years of training and are very experienced in providing healthcare advice to the community. When calling the practice, if you have a minor ailment, you will be offered this service. The receptionist will ask a few questions to establish whether the minor illness meets the criteria for referral. Once the referral has been made, the community pharmacist will contact the patient the same day or the next working day for a clinical consultation and provide appropriate advice or signposting. Click here for more information
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.